Terms and Conditions

Introduction

Laplandsleddogadventures.com (“Site”) is owned and operated by Lapland Sleddog Adventures, a company registered in Sweden.

Our address is

Viltvagen 12, 98146, Kurravaara, Norrbotten, Sweden

VAT No: SE559013106501

These terms and conditions apply to the use of this website. If you are not willing to be bound by these terms and conditions, please do not use this website, purchase products or book a tour on this site.

Please read these terms and conditions carefully before placing an order or booking a tour.

By purchasing products/booking tours on this site, you agree to be bound by these terms and conditions.

The content of this website and all information given to you by Lapland Sleddog Adventures (LSA) is for your general use and information only. We are not liable for any use of the website or reliance on the content, or if the website is unavailable for any reason.

If there is any conflict between these Terms and any term of your Booking or Order, the Booking / Order will take priority.

Changes to terms

We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately at time of publishing the content.

Please check these terms and conditions periodically for changes.

Your continued use of this site and purchase of products/booking tours on this site following the posting of changes to these terms and conditions will mean you accept those changes.

Please check the terms before every purchase.

Information about you

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Policy

Tours

Booking Tours

Short tours: Dogsledding or snowmobiling or lodge accommodation is bookable directly on the website. After booking you will receive an email with details.

Multi Day packages: Lapland Triple, Taste of Lapland, Taste of the Wild and Tundra Magic

To book a multi day tour please contact us via the enquire form.

Tour Contract terms

Your booking confirmation email contains important information regarding your booking. Please note that the content in the email constitutes the contract terms between you and us (LSA).

You are required to check the details in the email as soon as you receive it. Any errors must be highlighted immediately (no longer than 24 hours after booking). You are responsible for the accuracy of the information you provide in connection with the booking.

Booking liability

Where two or more people are included on the same booking, or a booking is being made on behalf of a third party, the person making the booking shall be seen to be acting as an agent for all members of the party and accepts the LSA Terms and Conditions on behalf of each member of the party.

Booking by phone
Where a booking is made by telephone, a booking confirmation email will be sent out and constitutes the contract between you and us (LSA). The booking is subject to your acceptance of the LSA Terms and Conditions and payment in full or a deposit.
Your contact details for last minute arrangements
It is the responsibility of the guest to provide a full and valid mobile phone number including the International Dialling Code that can be used for last minute arrangements and changes to the itinerary.

Any changes made by LSA to your activity will be notified by SMS text or by calling the number provided. It is your responsibility to check for messages left on this contact number during the final 24 hours prior to the activity.

LSA will endeavour to take every possible route to contact you to inform you of any last minute changes but takes no responsibility if you are not obtainable.

Tour fitness

To take part in our tours, you must be in reasonable physical condition.

If in doubt, please contact us in advance and we will be happy to answer your questions.

Age restriction on tours

You shall not purchase any tours from our Site if you are below the age of 18 years old.

We allow children on our tours over the age of 4. If you have very young children please email us before booking a tour.

Children under the age of 16 cannot drive their own dogsled or drive a snowmobile.

Tour contract
A Contract is formed between on you and us and will come into effect only upon our written confirmation of the tour by email and payment in full (for short tours) or the non-refundable deposit (for multi day packages).

We are not bound by the Order unless we accept it in writing.

Payment for tours

Payment for short tours is required in full and is to be made immediately on booking, either through our online booking system or direct to our bank account.

The booking shall be binding once payment is made and the confirmation email is sent.

Deposit payments are required for multi-day or build-your-own tours: the deposit varies from 15-25% of the total tour cost depending on the tour booked.

The full balance will be due a minimum of 30 days before the start of the tour.

 

Changes to bookings

Any changes to bookings must be made by email to info@laplandsleddogadventures.com, at least 7 days before the start of your tour. If you would like to change your booking, we will do our best to accommodate any reasonable changes but all changes are subject to availability and we reserve the right to charge a change fee to cover any additional costs incurred. If a fee is charged you will be notified of the fee and be given the option to accept the change or keep your original booking.

 

How to cancel your tour

If you want to cancel your tour

Cancellations must be made via email to info@laplandsleddogadventures.com, and will be confirmed by email. If no confirmation of your cancellation has been acknowledged it is your responsibility to contact LSA by phone or via another email. Our standard cancellation and refund policy is:

We strongly recommend you get a travel insurance policy that will cover any holiday costs in the event you need to cancel due to unforeseen circumstances.

Cancellation terms short dogsledding, snowmobiling tours

Short tours dogsledding (including Forest Escape, Aurora Hunt) and snowmobiling.

Cancellations made MORE than 48 hours before the date of the activity will receive a 90% refund (10% administration charge is kept to cover booking fees).

Unfortunately, we cannot offer a refund if you decide to cancel WITHIN 48 hours of the tour (for any reason, including weather or unforeseen changes to travel plans) so we advise you to have suitable travel insurance in place.

 

Cancellation terms multi day packages

 Multi-day, week and build-your-own tours

Deposit payments are non-refundable.

From the remaining balance (ie. after deducting the deposit from the total tour cost) cancellations made more than 30 days before the date of the activity will receive a 50% refund.

Unfortunately, we cannot offer a refund if you decide to cancel within 30 days (for any reason, including weather or unforeseen changes to travel plans).

If we cancel your tour
LSA provides exciting wilderness experiences in an extreme environment. The nature of our tours means that, occasionally, the tour may need to be altered or shortened, with or without notice, for the comfort and well-being of our guests. If in exceptional circumstances we have to cancel your tour, we will contact you as soon as reasonably possible and refund you 100% of the cost with no administration deductions.

Although many of our tours are designed to provide excellent opportunities to see wildlife and/or natural phenomena (including Northern Lights), it is not possible to guarantee sightings.

Lodge accommodation

The lodge is equiped with:

Bed linen
Towels
Cooking utensils
Crockery
Cutlery

During COVID 19 we have removed the catering option from our tours, so all tours until further notice will be self-catering. 

At this time we have a range of COVID 19 measures in place.

After checking in no member of staff will enter the lodge during your stay unless requested to do so to fix something or to instruction you on the use of equipment. See here for more details.

Additional Terms for tours

Travel and visas
You are responsible for possessing a valid passport and obtaining any visa required for travel to Sweden.

LSA cannot be held responsible for any element of your holiday that is considered “own arrangements” such as flights or tours/activities that you have booked directly with another supplier, even if these arrangements are taken during your stay with us.

Medical Questionnaire

Participants may be asked to complete a Medical Questionnaire to confirm that you are fully aware of the physical and mental stresses that some of our more adventurous tours involve.

Should you have, or have had, any medical conditions that we believe will affect your participation in the tour, we may request written confirmation from your doctor that you are physically able to take part in the tour.

See our Privacy Policy for how we look after your data.

Authority of Guides
It is a condition of participation in any of our tours that you agree to accept the authority and decisions of our employees and Guides whilst on holiday with us: they are there to ensure the safety and well-being of the whole group.
Treatment of dogs

Under no circumstances will ill treatment of our dogs be tolerated.

If we feel any guest is ill treating our dogs we reserve the right to immediately cancel the tour and return the guest to the lodge.

No further dog activities will be permitted for that guest during the rest of their stay.

No refund will be given in these circumstances.

Unusual / unforeseeable circumstances
LSA makes every effort to deliver the tour sold to you to the best of our ability.

However, we cannot accept liability for failure when the improper performance is due to the actions of our guests, someone else not connected with the provision of our services, or unusual/unforeseeable circumstances beyond our control.

Please note that in any event any compensation payable for claims against us will not exceed the cost of your holiday.

Liability for damage or lost to personal items
We are lucky enough to live and work in an extremely low crime area but please note we are unable to accept liability for damage or loss to personal items or baggage at any time.
Insurance
We strongly recommend you take out insurance that provides you with adequate cover in Sweden, including patient repatriation in the event of a medical emergency, travel delays and lost or damaged baggage.

Unfortunately, LSA is not able to assist in meeting these costs.

Tour complaints
We continually strive to give guests the best possible experience during your time with us but in the unlikely event you have a complaint about any part of your tour, please report it to one of our guides at the soonest practicable opportunity so we have an opportunity to rectify the problem.

Failure to make us aware of any problems may reduce the amount of compensation to which you would otherwise be entitled.

Shopping Terms for products

Description of Products
We have made every effort to display the images of the Products accurately on our Site, but they are for illustrative purposes only.

All sizes, weights, capacities, colours, dimensions and measurements indicated on our Site have a 5% tolerance. Products delivered and packaging may vary slightly from those images.

We will take care to ensure all product and tour details are correct at the time of publishing the content. We aim to keep all information as up to date as possible but there may be times when the stock varies or a tour becomes unavailable and this is not shown on the website. All prices will only confirmed at point of checkout or email acceptance of your tour.

Order details
Please check your order is correct before you place it. We are a small company and don’t hold stock, so having items returned affects us. We ask that you make every effort to purchase the correct size or item. Please contact us before you order if you have questions relating to an item.

All our Products are printed at the point of order and the system is automated. If you have made a mistake with your order please contact us at orders@laplandsleddogadventures.com asap.

Acceptance of your Order and completion of the Contract between you and us will be at the point of dispatch of your Products. There may be times when we cannot accept your Order and we are not bound by the Order until we accept it in writing via the dispatch email.

At the time of acceptance of an Order an order number is assigned to you. You should quote the order number in all your subsequent correspondence relating to the Order.

Wrong Shipping Address
It is your responsibility to make sure the postal address is full and correct. If your Order is returned to the dispatcher due to an inaccurate postal address, you will be liable to pay extra shipping fees to cover the Order being shipped again.

If you have already paid for the Products and we are unable to supply you with a Product because the Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will notify you and will refund you the full amount (including any delivery costs charged) as soon as possible.

Age restriction on Product purchases
You shall not purchase any Products from our Site if you are below the age of 18 years old.
Cancellation of Orders

Cancelling your Order after it has been placed in most instances will not be possible due to orders being automated with our product suppliers. Please email us at orders@laplandsleddogadventures.com if you have any issues with your Order.

This does not affect your right to return goods under the EU Distance Selling Regulations (see Returns and Refunds below).

Returns and Refunds

Under EU Distance Selling Regulations you have 14 days to request a refund / exchange from the date you receive the product for any reason.

However there are times when you cannot cancel and return your order these are if:

1. You have opened and worn the item, unless it is faulty.
2. The Product purchased has been personalised for you.
3. It is beyond 14 days from delivery.
4. You want to return one item from set. We do not split up sets so you will need to return the complete Product.

To request a refund or exchange please email us at orders@laplandsleddogadventures.com

You will be required to cover the cost of returning the products to Viltvagen 12, 98146, Kurravaara, Norrbotten, Sweden unless they are faulty.

If you do not hear back from us within 48 hours of your email, please contact us via the returns form.

After you return the Products we will:

Refund you the price you paid for the Products after deducting any reduction in the value of the Products that has been caused by your handling them in an unacceptable manner.

Unacceptable manner includes:

  • If the Product has general wear and tear (other than if it is faulty) that shows it has been worn for more than the few minutes it takes to try an item on for size.
  • If the Product is stained or damaged from wear.
  • If any tags are removed.
  • If the Product is removed from packaging where that product can be reasonably viewed without the need to remove it from packaging.
Product delivered faulty or damaged Product

If your Product is faulty or damaged on delivery please contact us immediately for details on how and where to return the item. Please take photos of the damage or fault as soon as possible.

Our products are printed in different countries (usually the closest factory to you) so you may be required to return faulty or damaged goods to different places.

How refunds are processed
We will refund you any delivery costs you have paid calculating them on the basis of the least expensive delivery method that is generally acceptable. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

14 days after the day on which we receive the Product back from you.

If you have returned the Products because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

Refunds will be made to you on the credit card or debit card used by you to pay. We will refund you in vouchers / coupon code if you used vouchers to pay for our Products.

As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in these Terms. You can seek advice on your legal rights from your local Citizens’ Advice Bureau or Trading Standards office.

Delivery

We will let you know the estimated delivery date which may vary due to where the Products you order are being printed.

All Products are printed as they are ordered from the factory closest to the delivery address. All printers will give you an estimate in days after the date of the Dispatch Confirmation.

Our delivery date may occasionally be affected by Circumstances Beyond Our Control in which case please see that section below.

You are responsible for making sure there is someone available to receive your Order.

If no-one will be available you will need to contact the courier to arrange a different date for delivery.

Delivery of an Order shall be deemed to be completed when we deliver the Products to the address given by you.

If you have not received your Order 30 days after you have received a dispatch email, please contact us at orders@laplandsleddogadventures.com as your Order may be lost in transit.

International delivery

We deliver to most countries.

As our Products are printed in various countries, so you may need to pay international shipping fees if you reside outside of the country the Product is being printed in.

Most of our Products are printed in the factory closest to the delivery address. Ie. if you are in the USA or country in that region your Order may be printed in the US. If you are in the EU some Products may be printed in the UK or Germany.

Shipping times

Shipping times vary, if you want your Products as fast as possible please choose express shipping.

Be aware that this may still mean they take over 8 days to arrive subject to where you are based and where they are printed.

Fees / postage costs

We offer a range of shipping options. All are tracked.

The shipping fees calculated on the Cart page will be automatically worked out depending on your shipping address and where the item is being printed.

If you see multiple shipping fees this is because your Order is being printed in different places. Please be advised that although you are ordering these items at the same time they may arrive at different times from different places.

Some products may be subject to applicable import duties and taxes payable by you. Prior to placing an order you should contact us to find out where your Order is being printed and your local customs office for information on the applicable import duties and taxes. You agree to comply by all applicable laws of country to which Products are delivered and we shall not be liable for any such violations. 

Payment

Payment for Products is to be made in advance by credit or debit card.

Our payment provider is Stripe, they accept most major credit and debit cards.

All payments are taken on the Stripe website and no financial information is stored on this website. 

About our Products

All our Products are printed at the time of ordering. It will take between 2-7 business days to fulfil your Order before shipping.

Prices of the Products are specified on our site and confirmed on the checkout page. We may change our prices any time, but that will not affect the prices for confirmed orders.

Our prices are inclusive of VAT where applicable. However, if there is a change in the rate of VAT between the date of the Order and the date of delivery or performance, the rate of VAT that you pay will be adjusted, unless you have already paid full purchase price prior to the change in the rate of VAT takes effect.

Delivery cost is not included in the price specified for a Product. It will be added to the due amount on the Cart page.

Despite our best efforts, there may be incorrect prices on some of the Products. If the Products’ correct price is less than a price shown on our site, the lower amount will be charged. If the Products’ correct price is higher than the price specified on our site, we will inform you of this and ask whether you wish to continue with the order with the actual higher price. If the error in price is obvious, unmistakeable and mispricing could have been recognised reasonably by you, we will not be liable to provide the Products to you at the lower price that was incorrect.

Accounts

You may choose to check out as a guest or create an account. 

If you create an account your information will be stored securely on this website. 

By logging into your account you can access your previous orders and check for updates to current orders. 

No financial information is stored on the website. 

You can request for your account to be deleted at any time. 

General Terms 

Entire Agreement
These Terms and the Privacy Policy constitute the entire agreement between you and us and supersedes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
No financial information is stored on the website.

You can request for your account to be deleted at any time.

Representations
You acknowledge and agree that by entering into a Contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Policy.

You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract.

Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

Limitation of liability

We are responsible for loss or damage you suffer that is consequence of our negligence or our breach of the Terms, but we are not responsible for any loss or damage that is not a consequence of our negligence or our breach of the Terms.

Exceptions to Limitation of Liability
Our liability does not exclude or limit in any way:

  • fraud or fraudulent misrepresentation;
  • death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
  • defective products under the Consumer Protection Act 1987;
  • breach of the terms implied by sections 13, 14 and 15 of the Sale of Products Act 1979 (description, satisfactory quality, fitness for purpose and samples);
  • and breach of the terms implied by section 12 of the Sale of Products Act 1979(title and quiet possession).
Circumstances Beyond Our Control

If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure. 

Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.

If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:

  • you will be notified as soon as reasonably possible; and
  • the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control.

If the delivery date is affected by the Circumstances Beyond Our Control, we will reschedule the delivery date with you after the Circumstances Beyond Our Control are over.

If Circumstances Beyond Our Control occur and you do not wish us to provide the Products, you may cancel the contract in accordance with our cancellation policy. We may cancel the contract if the Circumstances Beyond Our Control continues for more than 6 weeks in accordance with our cancellation rights.

Notice

Any notice to us should be in writing and sent to us by email.

Any notice to you will be in writing by email to the address you provided us with on the Order.

Rights and Obligations

We may assign our rights and obligations under these Terms to any another person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.

You cannot transfer your rights and obligations under these Terms to any another person without our written approval.

This contract is only between you and us. No other third person shall have any rights to enforce any terms.

Each paragraph of these Terms are separate and distinct from others. If any court or relevant authority determines any of paragraphs of these Terms is unlawful, then such determination will not affect other paragraphs and all other remaining paragraphs will remain in effect and full force.

Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.

Intellectual Property rights

We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.

If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.

Reliance on information and links
The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Viruses, hacking and other offences

You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.

If you have any questions about these Terms and Conditions, please feel free to contact us at info@laplandsleddogadventures.com, via our Contact Us or by telephone on +46 (0)72 727 3817 (Swedish Mobile Number).

Swedish law governs these Terms and contract between you and us. Swedish courts will have jurisdiction on any dispute that may arise out of this Terms or contract between you and us.